Privacy Policy & Messaging Terms

Pittsburgh Center for Cognitive Resilience (“PCCR,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide to us, including information submitted through our website, intake forms, scheduling process, phone calls, emails, and text messages.

Information We Collect

We may collect the following types of information:

• Name
• Phone number
• Email address
• Mailing address
• Appointment and scheduling information
• Intake form responses
• Information you voluntarily provide when contacting us
• Payment-related information, when applicable
• Health, wellness, or service-related information you choose to share with us

How We Collect Information

We may collect information when you:

• Contact us through our website
• Call, email, or text us
• Schedule an appointment
• Complete an intake form
• Communicate with us before, during, or after services
• Provide information in person or through a secure form or client process

How We Use Your Information

We use your information to:

• Respond to inquiries
• Schedule and confirm appointments
• Provide appointment reminders
• Communicate about services
• Coordinate intake and follow-up communication
• Provide client support
• Process payments when applicable
• Maintain appropriate business and client records
• Comply with legal, regulatory, or professional obligations

SMS/Text Messaging Program

By providing your mobile phone number to Pittsburgh Center for Cognitive Resilience, you may receive informational text messages from us related to your inquiry, appointments, scheduling, intake, reminders, follow-up communication, and general client support.

Message frequency is variable depending on your communication with us and your scheduled services. Message and data rates may apply.

Reply START to confirm you want to receive messages from Pittsburgh Center for Cognitive Resilience.

You may opt out of text messages at any time by replying STOP. You may request assistance by replying HELP or by contacting us directly.

SMS messages are used for one-on-one client communication and appointment-related support. We do not use SMS for mass marketing or promotional campaigns.

SMS Consent and Mobile Information

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

Mobile phone numbers and SMS opt-in consent are used only for communication with Pittsburgh Center for Cognitive Resilience.

Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

All sharing mentioned in this policy excludes mobile opt-in and consent. SMS opt-in information is never shared with anyone for any purpose, except as required to provide messaging services or comply with applicable law.

Information Sharing

We may share limited information only when necessary for legitimate business purposes, such as:

• Scheduling or administrative support
• Payment processing
• Website hosting or communication tools
• Legal, accounting, or compliance support
• Coordination with another provider, but only when authorized or legally permitted

We do not sell client information. We do not share client information with third parties for advertising or promotional purposes.

Health and Client Information

PCCR may collect information related to your health, wellness, goals, symptoms, or services in order to provide appropriate support. We take reasonable steps to protect this information and use it only for business, service, communication, and recordkeeping purposes.

If coordination with another medical, mental health, educational, or wellness provider is needed, we may request a signed release before sharing information, unless otherwise permitted or required by law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us to:

• Update your contact information
• Ask questions about this policy
• Request that we stop contacting you by text, phone, or email
• Opt out of SMS messages by replying STOP

Contact Us

If you have questions about this Privacy Policy or Messaging Terms, please contact us at:

Pittsburgh Center for Cognitive Resilience
109 Gateway Ave, Suite 204, Wexford, PA 15090
Phone: (412) 435-5064
Email: info@neurofeedbackpgh.com